1. What personal information I collect

I may collect personal information that you choose to provide, including:

• your name

• email address

• phone number, if you provide it

• billing and shipping details

• order details

• messages you send through the contact form or by email

• files you upload, such as briefs, moodboards, mockups, or reference images

• information related to licensing, collaboration, wholesale, publishing, or commission enquiries

• newsletter signup details

• website usage information collected through cookies, analytics tools, or similar technologies

I only collect personal information that is reasonably necessary for running my business and responding to your enquiry, order, or request.

2. How I collect your information

I collect personal information when you:

• browse this website

• place an order through the shop

• fill out a contact form

• sign up to receive emails or newsletters

• send me an email

• enquire about licensing, collaborations, commissions, or commercial projects

• upload files through the website

• interact with cookies or analytics tools on the site

3. Why I collect your information

I may collect and use your personal information to:

• respond to your enquiries

• process and fulfil shop orders

• send order confirmations, shipping updates, or customer support messages

• assess and respond to licensing, collaboration, publishing, packaging, wholesale, or commission requests

• communicate about custom projects or commercial opportunities

• send newsletters or studio updates you have signed up for

• improve the website, shop, and user experience

• keep records for accounting, legal, and business administration purposes

• protect the security and integrity of the website and my business

4. Cookies and website analytics

This website may use cookies and similar technologies to help the site function properly, remember your preferences, understand how visitors use the website, and improve performance.

Cookies are small text files stored on your device by your browser. Some cookies are necessary for the website to work, while others may help with analytics, performance, or marketing. NZ business guidance recommends being upfront about cookie use in your privacy statement, and the Office of the Privacy Commissioner describes cookies as small text files commonly used to help sites function and gather information about site use.

You can usually control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are turned off.

5. Shop orders and customer information

If you purchase from the shop, I may collect the information needed to process and deliver your order, including your name, email address, shipping address, billing details, and order information.

I use this information to:

• process your purchase

• arrange payment

• ship your order

• communicate with you about your order

• keep business and tax records

6. Licensing, collaborations, commissions, and commercial enquiries

If you contact me about licensing, publishing, packaging, collaborations, commercial commissions, or custom artwork, I may collect the information you share in your enquiry, such as:

• your name and contact details

• your business or organisation name

• project details

• intended use of the artwork

• budget and timeline information

• supporting documents or visual references

I use this information to assess the enquiry, communicate with you, prepare quotes or proposals, and manage project discussions.

7. Newsletter and marketing emails

If you sign up to my newsletter or mailing list, I may use your name and email address to send you studio updates, new work, shop updates, or other marketing emails you have chosen to receive.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting me directly.

8. When I share your information

I do not sell your personal information.

I may share your information only where needed to run my business or provide services to you, including with trusted third-party providers such as:

• website hosting platforms

• ecommerce or payment processors

• email marketing providers

• shipping or courier services

• analytics or website performance providers

• accountants, advisers, or service providers where reasonably necessary

If a third-party provider stores or processes personal information on my behalf, I remain responsible for that information under NZ privacy law. The Office of the Privacy Commissioner says that responsibility continues when information is handled by a third-party provider on your behalf.

9. Overseas storage or processing

Some third-party providers I use may store or process personal information outside New Zealand.

Where that happens, I take reasonable steps to work with providers that handle personal information appropriately and in line with applicable privacy obligations. NZ guidance on sending personal information overseas says organisations must consider whether the recipient will protect the information with comparable safeguards.

10. How I store and protect your information

I take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

No website or online system can guarantee absolute security, but I work with reputable platforms and take reasonable care to protect the information I hold. NZ privacy guidance requires businesses to protect personal information in ways that are reasonable in the circumstances.

11. How long I keep your information

I keep personal information only for as long as it is reasonably needed for the purpose it was collected, including fulfilling orders, responding to enquiries, keeping business records, and meeting legal, tax, or accounting obligations.

When personal information is no longer needed, I will delete it or securely de-identify it where reasonable to do so.

12. Accessing or correcting your information

You can ask for access to the personal information I hold about you, and you can ask me to correct it if you believe it is wrong, incomplete, or misleading. These rights are recognised in the Privacy Act 2020.

To request access or correction, please contact me using the details below.

13. Third-party links

This website may contain links to third-party websites, such as social media platforms or other services. I am not responsible for the privacy practices or content of those third-party sites.

14. Changes to this policy

I may update this Privacy Policy from time to time. Any changes will take effect once the updated version is published on this website.

15. Contact

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact:

Cris Banana Studio
Email: cris@crisbanana.com
Website: www.crisbanana.com